Yes. If you need to cancel an order before it ships, please Contact Us as soon as possible, and we will issue you Store Credit for the amount of your order.

Please be sure to contact us prior to shipping, once shipped an order cannot be cancelled.

We do not issue refunds for orders cancelled prior to shipping.

As a small family-run business, we cannot refund canceled orders. Instead, we issue Store Credit that can be used for a future purchase. We appreciate your understanding and encourage you to double-check your order before completing it.

CONDITION DISCLAIMER

We inspect every item for visible damage to the best of our ability before listing it. Any noticeable imperfections—if present—are clearly disclosed in the product description. However, please note:

• • Steelbooks, slipcovers, and cases may occasionally have micro-dents, scratches, or other cosmetic flaws hidden beneath the plastic wrap, J-cards, data cards, or slipcovers, or inside the sealed packaging. These issues are not visible prior to opening, and we cannot be held responsible for such imperfections discovered after the fact.

• • Packaging is always in very good condition unless otherwise noted, but we do not guarantee flawless or mint slipcovers, boxes, or outer packaging. Some wear or minor flaws may be present.

• • All items on the site are brand new and factory sealed unless explicitly stated otherwise. Once the shrink wrap is removed, the item is considered non-returnable.

• • Occasionally, a disc may come loose in transit—this does not necessarily indicate damage. We are not accountable for loose discs.

• • We do not test discs and cannot guarantee playability, especially if the issue is due to:
• o Scratches or defects that originated during manufacturing or packaging,
• o Region coding incompatibility (e.g., Region B discs will not play on non-region-free players), or
• o Any other internal or disc-related flaw.
• o In these cases, we recommend contacting the manufacturer directly, as we are unable to verify or replace defective discs.

• • We do not accept returns or exchanges for opened items, including for issues that are manufacturer-related.
  

Thank you for understanding. We’re committed to delivering the best possible condition, but some factors—especially those sealed within the packaging—are beyond our control.

If your item(s) arrive with any major damage not described above, please Contact Us immediately with the details. We'll work with you to discuss your options, including a return, replacement, or partial refund.

Absolutely. We carry shipping insurance and will ensure you're covered. You will need to Contact Us as soon as you receive the damaged package, and you must include pictures and details of the damaged box and item(s) (this is required by insurance). We will also require you to return the damaged item(s) to us. See our policy on this below.

While we will do our best to replace the item(s), some of our products are limited edition and may not be replaceable. In such cases, we will issue you a full or partial refund, depending on the situation.

No, all sales are final. As a small business, we cannot accommodate returns for items that are not damaged. If your item is damaged, please Contact Us, and we'll discuss your options.

If your item(s) are limited edition or out of stock, we may be unable to offer a replacement. In this case, we sincerely apologize and will issue a partial or full refund, depending on the circumstances.

We strive to provide clear and detailed information regarding non-US region codes on our product listings. However, you are responsible for ensuring that your Blu-ray or DVD player is compatible with the region code of the movie you are purchasing.

Please Note:

• Returns will not be accepted due to incompatibility with region codes.**

• Make sure to verify your player's compatibility with the region code of the movie before making a purchase.

• We encourage customers to review the region code information provided in the product listing and refer to our FAQ section for more details on region codes.

If you have any questions about region codes or need assistance before purchasing, please don't hesitate to Contact Us. We're here to help!

If you receive a faulty Blu-ray, 4K, or DVD, we will be happy to accept a return and we will do our best to replace the movie. If no replacement is available, we will issue a refund after the faulty product is returned to us. We do always require that you return the faulty item to us in full and good condition, so that we can test it and report this to the releasing company for replacement. If you get a faulty Blu-ray, 4K, or DVD, please Contact Us with the details, including the exact time point in the movie the glitch is occurring.

Please Note: any disc that is reported faulty and returned to us will be tested on at least 2 Blu-ray/4K players. If the Blu-ray, 4K, or DVD is found to be working correctly, you will be responsible for the shipping charges to get the item sent back to you, and no refund or replacement will be issued. So, please be sure by doing your own testing to ensure that the Blu-ray, 4K, or DVD is in fact faulty.

We do not accept returns or exchanges for opened items, including for issues that are manufacturer-related.

If you discover major damage on an unopened item, Contact Us to discuss your options.

Based on the damage and stock availability one of the below options will be offered:

• Refund: We will issue a full refund, in store credit, once we receive the returned item(s).

• Replacement: We will ship it to you, once we receive the returned item(s).

• Partial Refund: We will provide a partial refund, in store credit, based on the extent of the damage.

If you need to return an item to us, please follow these guidelines to ensure it arrives safely: 

• Handle with Care: Pack the item carefully to prevent additional damage during transit.

• Use Original Packaging: If possible, reuse the original packaging and materials, such as the box and bubble wrap, to securely protect the item.

• Proper Sealing: Ensure the package is securely sealed to avoid damage or loss during shipping.

• Prepaid Label: If we've provided you with a prepaid shipping label, please attach it to the package and drop it off at your nearest shipping location.

Your cooperation helps us process your return more efficiently and ensures we can address your concern as quickly as possible.